Introduction: A
City With Big
Responsibilities
The City of Augsburg, one of Germany’s oldest and most forward-looking municipalities, employs thousands of people across its administration. From public services and education to infrastructure and cultural institutions, its workforce is diverse and spread across dozens of departments.
For years, Augsburg relied on a mix of manual processes, paper documents, and fragmented tools to handle mandatory employee evaluations. The system was slow, inconsistent, and prone to errors. Managers struggled with oversight, HR lacked a centralized view of performance data, and employees often felt the process was inefficient and outdated.
The Challenge: Turning a Burden Into an Opportunity
Augsburg's HR department faced three major pain points:
Complex hierarchy management
With thousands of employees spread across multiple divisions, tracking reporting lines manually created delays and inaccuracies.
Compliance pressure
Employee evaluations are mandatory, but paper-based workflows made it hard to prove consistency, timeliness, and fairness.
Lack of actionable data
Without centralized reporting, HR leaders had no clear picture of employee performance trends, skill gaps, or development opportunities.
Instead of viewing evaluation as a compliance exercise, Augsburg wanted to transform it into a modern, data-driven process that would benefit employees, managers, and the city as a whole.
The solution had to integrate with existing systems, be secure, and be simple enough for non-technical users across all departments.
The Solution: BERTA – Augsburg’s
New Evaluation Platform
Helioz Technologies partnered with the City of Augsburg to design and deliver BERTA, an employee evaluation application designed to fit Augsburg’s requirements while remaining adaptable for other organizations with similar needs.
From day one, the goal was clear: take a complex, mandatory process and make it digital, transparent, and efficient.
Seamless Integration with City Systems
BERTA integrates directly with Augsburg’s PM10 system and Active Directory, automatically pulling in the full organizational hierarchy. That means:
Each employee's reporting line is always up to date.
Login is secure and simple, using existing city credentials.
No duplicate data entry is required.
This integration was critical to ensure BERTA fit smoothly into the city's existing digital ecosystem.
Role-Based Access and Security
In a public administration environment, data security and privacy are non-negotiable. Helioz designed BERTA with role-based permissions, meaning:
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✓HR administrators have full oversight.
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✓Managers see only their direct reports.
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✓Employees access only their own evaluations.
This ensures compliance with German labor laws and GDPR, while keeping the user experience clean and focused.
Flexible Evaluation Templates
One of Augsburg’s primary requirements was the ability to support a wide range of evaluation types. BERTA
was designed with flexibility at its core. The platform supports many evaluation processes — from ad-hoc
reviews to periodic and interim assessments — and can easily adapt to additional assessment workflows as
needed. Each process follows clearly defined steps, ensuring consistency from the initial draft author
through to HR administration.
This flexibility was a game-changer for Augsburg, enabling evaluations that reflect the realities of
different roles, from office staff to frontline workers.
Each assessment follows a clear workflow:
Reporting and KPIs at a Glance
For the first time, Augsburg's HR department has a dashboard view of key metrics. BERTA automatically generates reports showing:
This turns performance management from a compliance checkbox into a strategic HR function, supporting better workforce planning and employee development.
Digital Document Generation
Once an evaluation is complete, BERTA generates a digital document with the employee’s signature, stored securely within the system.
This not only eliminates paperwork but also creates a reliable, auditable record for HR and legal purposes.
The Impact: From Paperwork to Progress
Within months of implementation, BERTA transformed Augsburg’s evaluation process.
“The collaboration with Helioz Technologies was excellent, marked by clear communication and mutual trust. Thanks to this strong partnership, the project was successfully completed and achieved all its goals.”
Beate Fischer, HR Department Leader, City of AugsburgFaster, More Reliable Evaluations
Where evaluations once dragged on for weeks with paper forms moving between desks, they now happen in a fraction of the time. Automated notifications keep processes moving, and HR can monitor progress in real time.
Strategic HR Insights
For the first time, Augsburg can see workforce-wide trends. Which departments need more training? Where are top performers clustered? These insights help HR make better decisions for the future.
Higher Employee Confidence
Employees know their assessments are fair, consistent, and documented. The clear, transparent process has boosted trust in HR and management.
A Scalable Foundation
Because BERTA is modular and integrated, Augsburg can expand its use over time by requesting new features such as new evaluation types, connecting with training systems, or linking performance data to career development plans.
Why Helioz Technologies?
Expertise in complex integrations
From PM10 to Active Directory, Helioz ensured BERTA worked seamlessly with existing systems.
Future-ready technology
Helioz designs solutions that can grow and adapt as requirements evolve, ensuring BERTA remains valuable over time.
Commitment to user experience
From role-based access to simple dashboards, every feature was designed with real users in mind.
Conclusion: Setting a New Standard for Public Sector HR
With BERTA, Augsburg turned a compliance headache into a digital advantage. The city now has a
secure, scalable, and user-friendly evaluation system that saves time, increases accuracy, and
delivers insights.
Most importantly, BERTA ensures that employee evaluations—mandatory by law—are no longer a burden
but a foundation for a stronger, more capable public workforce.
Helioz Technologies is proud to have partnered with the City of Augsburg on this digital
transformation, and to continue developing solutions that bring efficiency and innovation to public
sector organizations worldwide.
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